Mercy shmercy. Suppose that extends to customer service? Tell me again what that $55 service call is all about? If my water softener isn't working, and I called you here to fix it, tell me again why I'm the one in the basement breaking up the hardened salt with a broomstick? After my $186 bill to replace the motor and well... fix it? You must be related to the guy who keeps showing up to winterize our furnace and never seems to have the right filters on hand but graciously hands me the filter number to get them myself. Long-suffering my butt. And I took a chunk out of my thumb in the process. Which didn't really hurt until I saw the blood. Ugh.